Refund policy

Everything Popprint sells is made to order: your book (or shirt) is printed after you pay, from the file you sent. That shapes what we can refund.

Damaged, misprinted or lost

If your order arrives damaged, is printed wrong, or never arrives, tell us within 30 days of delivery (or of the expected delivery date) at support@popprint.shop, with your order number and a photo where there is something to see. We will reprint it or refund you in full, whichever you prefer.

Problems in the artwork

We print the file exactly as it was sent. Typos, low-resolution images, content too close to the trim, or colors that look different on paper than on screen are not printing errors, and are not refunded. Check the preview before you pay.

Changing your mind

Orders go to the printer as soon as they are paid, so we cannot cancel or refund an order you no longer want. If you spot a mistake right after paying, write to support@popprint.shop straight away and we will try to stop it, but we cannot promise to.

How refunds are paid

Refunds go back to the card or wallet you paid with, through Stripe, and usually appear within 5 to 10 business days.